Digital Card Refund Policy — TAYSON STORE
Last updated: 13 September 2026

This policy covers digital gift cards, codes and game top-ups purchased from our store.

After delivery or completion

Valid digital codes cannot be returned, exchanged or refunded for a change of mind after they have been delivered or made available to you, even if unused. A top-up correctly completed for the account specified in your order cannot be cancelled. These conditions apply only as permitted by law and do not limit mandatory consumer rights.

Check the region and value

Before paying, check the card region, currency, platform and denomination against your account. A customer selecting the wrong region or value does not entitle them to return a valid code delivered as ordered, unless applicable law provides otherwise. Do not use location-changing tools to bypass issuer restrictions.

Before delivery

Contact us immediately with your order number to request cancellation before code delivery or top-up processing begins. We will check whether fulfilment can be stopped and refund a confirmed cancellation. Processing may start automatically after payment; submitting a request does not itself confirm cancellation.

Invalid or incorrect codes

If a code is invalid, was used before delivery, or differs from your order, send your order number and a screenshot of the error. We investigate delivery records with the supplier and provide the appropriate replacement or refund if a fault is confirmed, in accordance with applicable rights. Do not publish the full code or share it outside official support.

Non-delivery or duplicate charges

Contact us if delivery exceeds the timeframe displayed at purchase or you were charged more than once for the same order. If fulfilment is not possible or an excess charge is confirmed, the amount due will be refunded. Delay or failure to deliver does not remove your legal remedies.

Refund method

Eligible refunds are returned to the original payment method where possible, or another method agreed with you, within applicable statutory deadlines. We confirm processing; the time for funds to appear may depend on the bank or payment provider. Store credit will not replace a refund due without your agreement.

Contact and your rights

Email TAYSON@TAYSONSTORE.COM with your order number, purchase date, issue description and relevant error screenshot. Never send account passwords or bank card details.

This policy does not exclude or restrict mandatory rights under applicable consumer protection law. The policy displayed at purchase applies to that order.