Privacy Policy

1. Who we are and how to contact us

TAYSON STORE operates taysonstore.com, a store for digital gift cards, codes, and game and application top-ups. In this policy, “we” refers to the store administration responsible for handling customer information in connection with these services.

For privacy questions and requests, email taysonstorevip@gmail.com or contact us on WhatsApp at +20 102 826 2885.

2. Information we handle

• Account and contact information: your name, email address, phone number, and billing or country information you enter where requested by the order form.
• Orders and delivery: products, denominations, region, currency, value, order number and status, and records of preparing, providing, viewing or downloading digital codes.
• Game top-up information: player or account ID, server, region and other information required by the product form to fulfil that particular top-up.
• Payment verification: payment method, transaction reference and status, transfer details and the receipt image you provide for wallet payments or manual transfers.
• Support and reviews: messages and attachments you send, and ratings or comments you choose to publish. Your display name and review may be visible to visitors.
• Technical information: IP address, browser and device type, pages and interactions, cookies, and error and security logs associated with use of the website.

We receive information from you and your use of the website, and receive payment confirmations and fulfilment updates from payment and service providers. Not every product requires the same information.

Only provide what is needed for your order. Hide unrelated balances and transactions in payment receipts. Do not send your bank password, PIN, OTP or CVV, or post a digital card code in a public comment.

3. Why we use information

We use information to create and manage your account, receive orders and review payment, fulfil top-ups or provide codes, send order updates, provide support, investigate suspicious transactions, handle refunds and disputes, and improve website performance and measure visits and campaign results.

Processing supports the service you request and our relationship with you, compliance with legal obligations, and your consent where required by applicable law. Without information necessary for payment or delivery, we may be unable to complete an order. This policy is an explanation, not blanket consent to every use of your information.

4. Payments and card suppliers

Electronic payments are processed through the payment provider you select from the methods available at checkout. Order details, amount, currency and necessary contact or billing information may be shared with that provider, which returns the transaction reference and status. Information you enter in its interface is also subject to its own privacy policy.

For manual transfers, we review the receipt and reference to match payment to the order. For a gift card or top-up, we share product, denomination, region and order reference information with the supplier, such as EZ PIN, together with a player ID where required for that service, to the extent needed for fulfilment, verification and resolving issues.

We retain delivery records to support proof of delivery and customer service. Card-viewing links and codes are intended for you; do not share them with others.

5. Who may receive information

Necessary information may be available to authorised store administrators and support staff, hosting, email and security providers, payment providers, card and top-up suppliers, and analytics and campaign-measurement services. The store operates on WordPress and WooCommerce, uses hosting and email services such as Hostinger, and has Google Analytics and Google Ads connected to the website.

We may also disclose information in response to a binding legal request or to protect rights and investigate fraud as permitted by law. When you use WhatsApp, external links or third-party platforms, their policies apply to the information you provide to them.

Some information may be processed outside Egypt, depending on where service providers operate. Transfers are subject to applicable legal requirements and safeguards. Contact us for information about recipients and processing locations relevant to your order.

6. Cookies and analytics

We use cookies and similar technologies for login, sessions, shopping-cart functions, preferences such as language and currency, and security. Connected Google services may use identifiers and cookies to understand visits and interactions and measure advertising campaigns.

You can delete or block cookies in your browser settings; this may affect login, the cart and some website functions. You can also manage ad personalisation in Google My Ad Center and read Google’s Privacy Policy. Embedded third-party content may collect information under its provider’s policy.

7. How long information is retained

Retention depends on the need to manage your account, fulfil orders and establish payment and delivery, provide support, resolve disputes, and meet applicable accounting and legal obligations. Completing or cancelling an order does not automatically delete its record. There is currently no single automatic deletion period for all account and order records.

You can request a review of retention or deletion of your information. Specific records may need to be retained for a legal reason or ongoing dispute, and copies may remain in backups until replaced under their retention cycle.

8. Keeping information secure

We use HTTPS connections, account and administration access controls, and appropriate technical and organisational measures to reduce unauthorised access or use. No electronic transmission or storage method can guarantee absolute security.

Use a strong, unique password and protect your email account and card-delivery links. Contact us promptly if you suspect unauthorised access to your account or order information.

9. Your rights and privacy requests

Subject to applicable law, you may request access to or a copy of your information, correction or updating, deletion or restriction of processing, object to certain processing, and withdraw consent where processing relies on it. Withdrawal does not affect the lawfulness of earlier processing and may affect services requiring that information.

Send your request from the email associated with your account, describe what you need, and include an order number if relevant. We may request limited information to verify your identity and protect your data. We will explain what can be done and any legal reason for retaining specific records. You may also complain to the Egyptian Personal Data Protection Center or the relevant authority in your country.

10. Marketing messages and children

Order, payment, delivery and support messages are part of providing the service. Marketing subscriptions are separate; you may ask us to stop them or use an unsubscribe link where provided in a message.

If you are below the age at which you can legally make a purchase or provide consent yourself, involve a parent or guardian. A parent or guardian may contact us about a child’s information or request its deletion, subject to verification and legal obligations.

11. Updates and contact

We may update this policy to reflect service or legal changes, revise the date at the top, and provide additional notice where needed. An update does not automatically provide consent for new purposes that require separate consent.

This policy is available in Arabic and English. Order cancellation and refunds are covered separately in our Digital Card Refund Policy.